Refund policy
Returns
We get it; you wanted to love it, but it just didn't work out. We're here to make your return as quick and painless as possible. Here's how it works.
Online Order Return Address:
Elizabeth Grace Apparel
2815 Grand Point Hwy Suite D
Breaux Bridge, LA 70517
The following items are all FINAL SALE and cannot be returned:
Sale Items
Mystery items
Grab bags
Items Marked Final Sale
Items may be returned for store credit ONLY and must be postmarked within 14 days from the order date to be eligible for return. We do not refund back to your original method of payment. Store credit will be applied for the amount paid for the item. When making a return, please include any notes as to why it is being returned. Returned merchandise must be unworn and unwashed. Items that appear worn, have stains, or any smells will not be accepted.
The customer is responsible for all return shipping costs and we recommend using a shipping method that provides a tracking number for your reference. Please allow our team 3-5 business days to receive your return and process your account credit. Your credit will automatically be applied towards your next purchase and your balance can be found by logging into your account.
Items that are returned to us after 14 days will not be accepted and your account will not be credited, nor will it be shipped back to you. If you have any questions regarding your return, please contact us at elizabethgraceapparel@yahoo.com.
Exchanges
We happily will exchange your item for you! Items must be postmarked within 14 days of your order date to be eligible for an exchange. Please include detailing of what you would like to exchange for, including size and color. In the event we do not have what you are requesting available, you will be notified via email and account credit will be applied to your account.
Merchandise returned for an exchange must be unworn and unwashed. Items that appear worn, have stains, or any smells will not be accepted for an exchange and will not be sent back to you. Customers are responsible for all exchange shipping costs.
We recommend purchasing the correct size of the desired item, and then shipping back the returned product within the 7 days so that you do not miss out on that item since we have limited quantities!
Defects or Problems with Your Order
We do our very best to ensure the quality of the items that we send to you! If you have received an item with any problems (different size or color than ordered) or defects, please contact our customer experience team at elizabethgraceapparel@yahoo.com within 5 days to inform us of the issue. If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. This situation does not qualify as a defect therefore, only account credit will be given.
